Undeliverable Email through Client Portal

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Jill Brown

• March 26, 2022 21:44

I have a new client who cannot access the client portal to sign intake forms due to the email address she is using. I have verified the email address 3 times and we still cannot get her signed into the client portal. Her email address works fine through my business Gmail account. This seems to be an internal issue with the portal.

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  Sara

  • April 04, 2022 15:53

  Hi Jill,

  I see that you were able to create a Help Request and are currently receiving assistance with this.

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