I am trying to refund a client but their charge does not appear on the "Card Transactions" list like usual. Typically I'd click the refund button here to process a refund. Also, the charge does appear on their billing record and I can click edit and get to a pop-up refund screen here, but it does not seem to work. When I enter the amount and click "refund" in the pop-up page I get no confirmation and their account does not show any changes. Any ideas?
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