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Telehealth interuptions

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Cheri G. Anderson

Our staff to date are still having difficulties with interruptions during their session and having to move to anther platform to complete sessions.  We have ruled out it is not the internet on the clients end or our end.  It would be helpful if SP would send out a general message when they know their 3 party servicer is having difficulties.  

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  • Sara

    Hi Cheri,

    We currently do not have any wide spread issues with our Telehealth feature. I recommend advising your staff to create Help Requests so that our Customer Success Team can work with them to resolve the issues they are encountering.

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