how to access client cancellation reason

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Jennifer Polizzi

• April 06, 2022 16:05

My client cancelled and in the "cancellation reasoning" section indicated she would be on vacation. I did not see that message so I followed up with an email and she had to tell me again why she cancelled. How can I get access to any messages a client might include regarding their cancellations? I don't want to have to ask them to tell me more than once why they are cancelling.

Thanks, Jennifer

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  Sara

  • April 08, 2022 18:56

  Hi Jennifer,

  I can see that you were able to create a Help Request and receive a response to this question about this information being available in the Account Activity.

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