Telehealth camera and microphone no longer working

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Catherine D. Prather-Loewen

• April 08, 2022 17:29

My Telehealth camera and microphone are no longer working as of Wednesday 4/5/2022. My clients are not receiving the link, the error message says "Not working at this time. Click on URL icon". There is no URL icon. I need a solution as soon as possible, 

Catheriine Loewen

Also the Topic box does not have the answer I need related to my problem.This seems to be an issue for others as well. Can somone please help me? 

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  Catherine D. Prather-Loewen

  • April 08, 2022 17:29

  No

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  Sara

  • April 13, 2022 17:04

  Hi Catherine,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with troubleshooting this issue.

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