I have a client that has a credit card charge when they did not have an appointment. There was no invoice created, under their name there is no billing record but they have charge on their credit card. I can see the charge under credit card charges. This is the third time they have been charged and I have had to refund the amount. Can you please explain how this is happening? They are not listed for autopay, and again, they did not have an appointment on the day of the charge.
Post is closed for comments.