changing insurance provider

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Kristal Burton

• April 16, 2022 21:59

I have two clients who were unaware that their insurance had been canceled. They had a new insurance provider and was covered for the session, but the claim was already filed and denied because the other insurance was canceled before they knew (bc of company shifting insurance providers). How do I resubmit the claim with the new insurance information? 

 

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  Wendy Belding

  • May 12, 2022 20:07

  Hi,

  Just add the new insurer to your account (settings / insurance/ enrollments); then add the payer to the client (edit client / billing and insurance); and delete the original claims; and reprocess the session.

  Good luck!

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