Cancelled my account and still charged

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Leanne Young, MA, LCPC

• April 18, 2022 15:21

I cancelled my subscription on line on April 14, 2022. I was due to be billed again on April 15, 2022. My online cancellation did go through successfully. Despite this cancellation, I was charged on April 15 for another month. I have sent Support requests to get refunded. No one is responding. There's no way to call SP that I can find.

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  Sara

  • April 18, 2022 20:32

  Hi Leanne,

  I see that you were able to create a Help Request and receive assistance with this today.

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