Can existing clients submit appointment requests?

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Joanne Jean

• April 18, 2022 18:57

I receive appointment requests for prospective new clients however, my existing clients are unable to access this feature in their client portal. Is this feature available? 

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  Sara

  • April 18, 2022 20:38

  Hi Joanne,

  If you have enabled this feature for your current clients, they will be able to book from their Client Portal. If they are not seeing any appointments available, I recommend checking your availability settings and service settings. If this still does not resolve the issue, you can create a Help Request so that our Customer Success Team can assist. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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