No Telehealth Option

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Mandolin S. Ortega Kladko

• April 20, 2022 18:29

Hi,

I'm not getting a telehealth video icon at all on any client I have telehealth as a location for.  I consider myself to be pretty technically savvy and I cannot troubleshoot this.  Help!!!

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  Sara

  • April 20, 2022 19:23

  Hi Mandolin,

  I currently see in your account that you do not have Telehealth enabled. The Telehealth office that you have selected for appointments is not the SimplePractice Telehealth office location that needs to be used in order for a session to be created to join. To turn on Telehealth and enable the Video Office, go to Settings > My Practice > Location > Telehealth > Turn On. Once this is enabled, you can then change your appointments to the Video Office location.

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