Stop autopay

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Glenda Momrelle

• April 24, 2022 13:13

On Saturday I was informed my several clients that automatic payments (in larger amounts than what they owed) were deducted from my clients account causing them to overdraft.  I conducted a search and followed the steps outline in the  disabled the autopay help tab, refunding the accounts and saved the requests.  I double check and all seemed fine.  Today is Sunday 4/24 and it seems all accounts were charged the same amount again.  This is unacceptable! Please correct ASAP

PLEASE ASSIST WITH THIS ASAP!!!

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  Sara

  • April 25, 2022 16:10

  Hi Glenda,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with this.

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