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How do I resolve this claim rejection?

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8 comments

  • Candee Sharp

    I just received this message as well hoping you receive an answer

     

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  • Sara

    Hi everyone,

    Please create a Help Request so that our Customer Success Team can look into this for you and offer assistance. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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  • Candee Sharp

    I did, thank you for explaining the procedure though just waiting for answer

    -1
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  • Ellecia DeCouteau

    What is the solution? I have received this message too.  

    VALUE OF SUB-ELEMENT HEALTH CARE CODE INFORMATION-02 IS INCORRECT. EXPECTED VALUE IS FROM EXTERNAL CODE LIST - ICD-10-CM DIAGNOSIS CODE (897) WHEN HEALTH CARE CODE INFORMATION-01='ABK'. HEALTH CARE INFORMATION CODES IS DEFINED IN THE GUIDELINE AT POSITION 2310. (A3 - 21)

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  • Candee Sharp

    Its all about the diagnosis code being used make sure it is an ICD-10

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  • Jessica Sarabale

    Is it enough to change it on the treatment plan since the diagnosis won't be retroactively changed on the progress note? And there's no way that I can see to edit it on the progress note. 

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  • Kurt Weakland

    Oh jeeesh, can we just get some direction on this without a ticket? 

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  • Candee Sharp

    Hi Kurt I found that the ICD code was not an ICD 10 code and needed to updated to one

     

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