Problem with "Load Previous Note"

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Ann V. Smith

• May 10, 2022 21:44

Hello,

I changed/deleted one Progress Note template in my account, and now everytime I try to load a previous session note, I receive this message:

Uh oh!

×

The last template you used for this client has been deleted. Please select a new note template

 

I receive this message even though that client's last progress note wasn't written in the template I deleted, but a new template or a different one.  Any advise on how to corret this?  I've tried making sure I click on the correct progress note template I want to use from the drop down menu button.  This issue is taking a lot of time...

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• 

  Sara

  • May 11, 2022 18:38

  Hi Ann,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with resolving this issue.

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