Account Balance

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Linda Stevenson

• May 12, 2022 17:37

I have a client who is showing an account balance but after auditing his account, I am unable to locate where the balance is coming from.  I have compared payments and charges but everything is showing paid on paper.  But SP is showing a balance.  Please help. 

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  Sara

  • May 12, 2022 18:25

  Hi Linda,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with resolving this issue.

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