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Allocating client payments

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  • Sara

    Hi Judy,

    Payments will be applied to the oldest invoice that the payment can fully cover. In order to resolve this, you will either need to delete invoices that do not need to be created, or add more payments to cover all of the unpaid invoices. If you still need assistance and would like someone to look into your account to determine where the issue is coming from, I recommend creating a Help Request. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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