unable to access telehealth
Answered
After using this feature consistently for the last 2 years, today I am unable to connect via my PC; no issue connecting with phone
the message states we are unable to access your media
I have made no changes to any settings etc.
Can you help?
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Hi Jennifer,
Typically when customers encounter this issue, we recommend restarting your computer as that has consistently been the resolution. However, if you continue to experience issues after doing so, I recommend creating a Help Request so that our Customer Success team can assist with troubleshooting this. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.
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