Secondary Insurance claim rejection

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Katlin Sisler

• May 19, 2022 12:56

I received this message, and I am unsure of how to problem solve. Any suggestions?

Missing or invalid information. MONETARY AMOUNT INFORMATION IS USED. IT SHOULD NOT BE USED WHEN MONETARY AMOUNT INFORMATION IS USED IN OTHER_PAYERS . MONETARY AMOUNT INFORMATION IS DEFINED IN THE GUIDELINE AT POSITION 5505.

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  Sara

  • May 23, 2022 19:12

  Hi Katlin,

  I see that you were able to create a Help Request and receive assistance with this.

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