Does the client receive a notice when their credit card is declined?

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Ann E. Hawkins

• May 21, 2022 05:31

When a client's credit card is declined (for example, due to expiration or closed account) does the client receive a notice about that?  Or do I have to contact them to ask them to update their credit card information?

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  Sara

  • May 23, 2022 19:36

  Hi Ann,

  A client does not receive a notice about their credit card being declined unless they themselves are adding the payment from within their Client Portal.

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