Not Able to Use Camera

Answered

Follow

Jennie Vila

• June 06, 2022 21:11

Hello,

I've seen several posts about this, but no answer is given on how to fix it. I've checked my google chrome settings and allowed SP access to my camera, but when I start a session, it says "Camera Not Working" and does not allow me to turn it on or tell me my camera is in use in another tab (it's not, but I've experienced that with another telehealth platform). I have been having to use Microsoft Edge to get my camera to function. I don't know why chrome is suddenly having an issue/blocking my camera. Can you please help with this?

Thank you.

0

• 

  Sara

  • June 07, 2022 17:19

  Hi Jennie,

  Since the issue that causes this is different for everyone, I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to investigate and assist with resolving this issue.

  0

  Comment actions Permalink

Post is closed for comments.