Email is already in use?

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Phil Stark

• June 13, 2022 19:38

Hi! I have a new client I want to create a profile for, but when I enter their email address it tells me "email address already in use". I have not yet input his email address into Simple Practice. I do however work under the supervision and SP account of my supervisor. How do I resolve this issue?

thanks

Phil 

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  Sara

  • June 14, 2022 18:39

  Hi Phil,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this and see why you were encountering this issue.

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