Issues with Couples client portals

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Laura Grossman

• June 22, 2022 16:30

Hi I'm having two issues crop up for my couples.

1) One client was saying they weren't able to make any changes to their individual demographics form (and they're part of a couple)

2) One client is saying there weren't able to sign their intake forms, and they're part of a couple as well. 

Help!

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  Zach Shappley

  • June 22, 2022 17:05

  I am having demographics form issues as well...the won't submit to system after the client fills it out.  I contacted the help desk this week and they said they were aware and were working on it.  It's been frustrating as this just adds work...not sure what happened, everything worked fine before.

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  Sara

  • June 27, 2022 16:34

  Hi everyone,

  Please create a Help Request for this since our Customer Success Team has identified the issue and will be able to assist with resolving it. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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