One of two Contacts is not listed when I accept an appointment

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Vicki Palmer

• June 22, 2022 18:06

I have a minor client in my portal and both parents are listed as contacts.  In addition I can confirm that there are checkmarks for them to receive reminders, etc.  There is an appt request for the 28th @ 6  and only the Mom comes up to receive the confirmation.  I have several minors and normally both parents are listed and will receive an email when I accept or decline the appt.  Please advise

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  Sara

  • June 27, 2022 16:37

  Hi Vicki,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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