Credit card charge does not complete

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Nancy Achuff

• June 30, 2022 03:33

The past two days when I go to charge someone's card, the transaction never finishes.  I look in billing and can see it never completed.  It is as if the system is locked up.  I can do telehealth sessions, I have completed my notes, but I cannot process a credit card payment.  

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  Sara

  • July 06, 2022 18:18

  Hi Nancy,

  I recommend creating a Help Request so that our Customer Success team can troubleshoot this issue with you. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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