Edit Superbill and/or Multiple Telehealth POS
I don't take insurance but do issue superbills. Before 2022, I was able to have POS (place of service) be 11-Office, with modifier 95 for telehealth. Now, there are 2 telehealth POS - 02 and 10. One of my clients' superbill claims was just denied because the wrong POS code was on there. So, I would like to request that at least 1 of 2 things happen:
1. Allow us to create additional Telehealth locations. I use SP's telehealth feature, but some clients' insurance want one code while others want another. Since we can only designate one code for Telehealth, I know that the only other option is to create additional locations with different POS codes and to manually change them to that after the video session is over. However, it's difficult to remember to go back to the calendar and manually change certain clients' locations after our video sessions are over.
2. Allow us to edit our superbills. I'd love to be able to go in and change the POS code manually. Instead, I've had to delete all existing superbills, and change the client's location manually, week by week, for the entirety of this year to get them a superbill that their insurance will accept.
I second this request and would add a third option, which is to set a default Place of Service per client, instead of per office location. Given that different insurances want different codes the POS is more client/insurance-specific than practice specific. If we could set the default POS up similar to how we setup a default service per client and then have superbills and insurance claims pull that POS that would be immensely helpful!
Sometimes when I do teleheath, patients are located at home (POS 10), or at another personal location in the same state (POS 2). It would be nice to be able to easily change the default location for a particular appointment on the appointment screen, so the proper POS shows up. RIght now there is only 1 POS that can be set up for virtual visits which is a problem.
I have multiple licenses in multiple states and work exclusively via telehealth. I would also really like to see ability to add second/multiple telehealth locations since the address needs to be different for billing for each state. Without multiple locations, I need to manually change and change back the location and manually send video links, which is time consuming, leaves room for error, and disrupts the otherwise automatic flow of weekly session planning.
Hey Simple Practice! This post is over a year old and I don't see any responses from admin or any indication that you plan to make any changes. Are you even aware of this issue? Are you listening? Currently, you allow only one POS to be listed as "telehealth," yet there are at least 3 POS codes for telehealth. Having only one option that generates a telehealth link for our clients means that we are forced to change the POS after the session is completed for some, but not all, of our clients. Having to remember which clients have the insurance plans that require a different POS code for telehealth, then having to change each of those sessions manually is a real pain the %$#. It's already very difficult to keep track of all the different coding requirements for each insurance plan and they continue to change their requirements on top of this.
Please change the platform to allow at least 3 POS codes (02, 10, 11) under the "telehealth" option (My Practice/Locations). Or, at the very least, please tell us why you can't.
Thank you in advance!
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