Edit Superbill and/or Multiple Telehealth POS

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Lisa Paer

• July 11, 2022 22:06

I don't take insurance but do issue superbills. Before 2022, I was able to have POS (place of service) be 11-Office, with modifier 95 for telehealth. Now, there are 2 telehealth POS - 02 and 10. One of my clients' superbill claims was just denied because the wrong POS code was on there. So, I would like to request that at least 1 of 2 things happen:

1. Allow us to create additional Telehealth locations. I use SP's telehealth feature, but some clients' insurance want one code while others want another. Since we can only designate one code for Telehealth, I know that the only other option is to create additional locations with different POS codes and to manually change them to that after the video session is over. However, it's difficult to remember to go back to the calendar and manually change certain clients' locations after our video sessions are over.

2. Allow us to edit our superbills. I'd love to be able to go in and change the POS code manually. Instead, I've had to delete all existing superbills, and change the client's location manually, week by week, for the entirety of this year to get them a superbill that their insurance will accept.

Please help!

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  Sean Dodge

  • August 08, 2022 18:24

  I second this request and would add a third option, which is to set a default Place of Service per client, instead of per office location. Given that different insurances want different codes the POS is more client/insurance-specific than practice specific. If we could set the default POS up similar to how we setup a default service per client and then have superbills and insurance claims pull that POS that would be immensely helpful! 

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  Kira Stein MD

  • October 26, 2022 20:36

  Sometimes when I do teleheath, patients are located at home (POS 10), or at  another personal location in the same state (POS 2).  It would be nice to be able to easily change the default location for a particular appointment on the appointment screen, so the proper POS shows up.  RIght now there is only 1 POS that can be set up for virtual visits which is a problem.

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  Mary Jane Carlin

  • November 05, 2022 00:22

  How do I change my POS telehealth codes from 10 to 2?

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  Cheryl Rau

  • November 11, 2022 21:11

  I'm having the same trouble.  My POS defaulted to O2 and needs to be 11.  I changed it in the system and that was successful but it's still not showing up on the new Superbill for the client.  It continues to read 02.  Please help. 

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  Sinan Duzyurek

  • February 02, 2023 04:20

  I would like these problems answered satisfactorily before I get on with simple practice as this is such a key matter foer me.

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