I don't take insurance but do issue superbills. Before 2022, I was able to have POS (place of service) be 11-Office, with modifier 95 for telehealth. Now, there are 2 telehealth POS - 02 and 10. One of my clients' superbill claims was just denied because the wrong POS code was on there. So, I would like to request that at least 1 of 2 things happen:
1. Allow us to create additional Telehealth locations. I use SP's telehealth feature, but some clients' insurance want one code while others want another. Since we can only designate one code for Telehealth, I know that the only other option is to create additional locations with different POS codes and to manually change them to that after the video session is over. However, it's difficult to remember to go back to the calendar and manually change certain clients' locations after our video sessions are over.
2. Allow us to edit our superbills. I'd love to be able to go in and change the POS code manually. Instead, I've had to delete all existing superbills, and change the client's location manually, week by week, for the entirety of this year to get them a superbill that their insurance will accept.
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