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Edit Superbill and/or Multiple Telehealth POS



  • Sean Dodge

    I second this request and would add a third option, which is to set a default Place of Service per client, instead of per office location. Given that different insurances want different codes the POS is more client/insurance-specific than practice specific. If we could set the default POS up similar to how we setup a default service per client and then have superbills and insurance claims pull that POS that would be immensely helpful! 

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  • Kira Stein MD

    Sometimes when I do teleheath, patients are located at home (POS 10), or at  another personal location in the same state (POS 2).  It would be nice to be able to easily change the default location for a particular appointment on the appointment screen, so the proper POS shows up.  RIght now there is only 1 POS that can be set up for virtual visits which is a problem.

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  • Mary Jane Carlin

    How do I change my POS telehealth codes from 10 to 2?

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  • Cheryl Rau

    I'm having the same trouble.  My POS defaulted to O2 and needs to be 11.  I changed it in the system and that was successful but it's still not showing up on the new Superbill for the client.  It continues to read 02.  Please help. 

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  • Sinan Duzyurek

    I would like these problems answered satisfactorily before I get on with simple practice as this is such a key matter foer me.

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  • Dani Dimitrova

    I have multiple licenses in multiple states and work exclusively via telehealth. I would also really like to see ability to add second/multiple telehealth locations since the address needs to be different for billing for each state. Without multiple locations, I need to manually change and change back the location and manually send video links, which is time consuming, leaves room for error, and disrupts the otherwise automatic flow of weekly session planning.

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  • Charmagne Westcott

    Hey Simple Practice! This post is over a year old and I don't see any responses from admin or any indication that you plan to make any changes. Are you even aware of this issue? Are you listening? Currently, you allow only one POS to be listed as "telehealth," yet there are at least 3 POS codes for telehealth. Having only one option that generates a telehealth link for our clients means that we are forced to change the POS after the session is completed for some, but not all, of our clients. Having to remember which clients have the insurance plans that require a different POS code for telehealth, then having to change each of those sessions manually is a real pain the %$#. It's already very difficult to keep track of all the different coding requirements for each insurance plan and they continue to change their requirements on top of this.

    Please change the platform to allow at least 3 POS codes (02, 10, 11) under the "telehealth" option (My Practice/Locations). Or, at the very least, please tell us why you can't.

    Thank you in advance!


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  • Jennifer Sherman

    I am considering using this platform for my practice, but I don't take insurance and would need my super bills to indicate that the session was conducted by telehealth.  Is there a way to add -95 to the CPT code on the superbill?  It seems that others are also wanting an answer to this question.



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  • Emily Howard

    bumping this thread - has this been addressed yet? trying to add new POS and change my pos from 11 to 10 for just one client. help!

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  • Alexis Lopez

    Hi everyone - Not sure if this feature is new, but you can create a 2nd telehealth location which will then let you choose between 10 or 02 for each appointment. (Scroll to "What if I’ll be alternating between Insurance Place of Service codes 02 and 10?")

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  • Heather Hall

    I am having this problem too. One of my clients needs to be able to say whether the session was telehealth via video or voice on the superbill because it's getting rejected.

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