Wrong amount (less than regularly billed amount) was accidentally charged

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Elizabeth Lunceford

• July 15, 2022 10:47
• Edited

Hi there- I have different rates for different clients, depending on their financial situation. Recently, because I forgot to type in the correct amount for a specific client, a few clients were undercharged through autopay. Is there a way to correct that between this session and next? In other words, is there a way to bill for $20, say, rather than tacking it on to the next session fee? Hope this makes sense and thanks in advance!

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  Sara

  • July 15, 2022 15:34

  Hi Elizabeth,

  I see that you were able to create a Help Request and receive assistance with this.

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