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Non-responses from SP

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  • Sara

    Hi Susan,

    Almost all of the questions asked on here are questions specific to the customers account which require our Customer Success Team to look into the account in order to provide the answer. Since this is the case, this is why we create Help Requests for posts so that the customer can receive the help they need. Additionally, oftentimes the answers to questions include client PHI which is why we don't post the solutions to the questions. We recommend joining our SimplePractice Facebook Community Group which is a very active group of customers who can help you with any questions you have that are not specific to your client's information.

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