Non-responses from SP

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Susan Jaros

• July 16, 2022 01:02

There are some really great questions here - I am alerted via email on topics that I'm interested in but have gotten frustrated bc answering an issue related question, giving a response "I've gone ahead and submitted a help request", or, "I see you contacted our support team".  Do any of you feel this way?  Where do we go to see the solutions to questions?  I'm sure people must be tired of reading the same questions over and over giving the same copy/paste canned non-response.  

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  Sara

  • July 18, 2022 19:09

  Hi Susan,

  Almost all of the questions asked on here are questions specific to the customers account which require our Customer Success Team to look into the account in order to provide the answer. Since this is the case, this is why we create Help Requests for posts so that the customer can receive the help they need. Additionally, oftentimes the answers to questions include client PHI which is why we don't post the solutions to the questions. We recommend joining our SimplePractice Facebook Community Group which is a very active group of customers who can help you with any questions you have that are not specific to your client's information.

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