Delete sessions on unfiled/unbilled claims for EAP

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Taylor Barragan

• July 18, 2022 17:10

I know this has been asked, but is there a way to just delete sessions that are under the unbilled claims insurance tab for EAP clients? I have so many claims just sitting there that I will never file because I submit them through the EAP portal. They are paid but the claims just sit there. This is really annoying for workflow and I don't want to do a workaround that causes me to delete past appts, change to self-pay etc because that messes up all accounting.

 

This should be something SP prioritizes especially with the high increase in fees this year for the service. I have seen clinicians asking for this for three years on the discussion board.

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  Sara

  • July 19, 2022 16:44

  Hi Taylor,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with this.

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