Appointment text Reminders

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Erin Johnson

• July 20, 2022 16:20

A client of mine has received only 1 text reminder out of 4 appointments.  I looked at the report and 2 say "sent" and 2 say "undelivered".  Despite the "sent" one, she still didn't receive the reminder.  I lost income as a result of this.  I have checked her profile to confirm text and email reminders are on and the contact info is correct.  She also was a client of a colleague who used SP and didn't have any issues receiving reminders when she was seeing that colleague, which suggests it's not an issue on her end.  Where do I go from here?

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  Sara

  • July 20, 2022 18:04

  Hi Erin,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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