ERA Payment Report broke

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Laurie Perdue

• July 23, 2022 01:47

I’ve been enrolled in BCBS (ORBLS Oregon) and receiving ERA payment reports for 2.5 years. Why did it break and stop receiving ERAs? My insurance settings say “enrolled”. Claims are received and paid. Six weeks now and no payment report in SP. If I need to hand enter each payment I want to make sure that once it’s fixed they’re not duplicated. How can I get attention to get it fixed? I cannot upload ERA‘s to each client file. there is more than one! That does not seem productive. I spent hours downloading payment details from Availity so I could do my books and confirm deductibles and co-pays were correct. But. Ugh. What can I expect?

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  Sara

  • July 25, 2022 18:49

  Hi Laurie,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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