Thanks for clarifying that the client balance Write-Off option is only open for clients listed as self-pay but then how do we write off a balance for an insurance client? I've worked many systems that have this option, in this case I (and I am sure there are other providers) who do need to write-off a client balance for a variety of reasons; in this case it is Bad-Debt. SP should have a way for us to handle this task.
There should also be a method to indicate the reason of the write-off. That helps to document the reason why we are writing off the insurance assessed balance.
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