Reminder Issue

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Shelby Schwing

• August 02, 2022 23:28

I am having the same issues as another subscriber: Several of my clients have not received email or text reminders.  I looked at the report and they say "sent" and they are still not receiving the reminder.  I have lost income as a result of this.  I have confirmed profiles text and email reminders are on at with complaint. 

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  Jennifer M. Aakre

  • August 03, 2022 14:10

  This has happened with a couple of my clients recently, too! Have you received any explanation from Simple Practice?

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  Sara

  • August 03, 2022 18:09

  Hi everyone,

  Our team is currently monitoring a delay in automatic processes across our site, which include appointment reminder delivery and invoice creation. This means that some customers and clients may experience a delay in receiving appointment reminders and billing documents.

   

  In the meantime, our team will share real-time updates every 30 minutes directly on the SimplePractice Status page until this issue is resolved.

  We know how much you rely on SimplePractice, and we’re working to restore reliable feature performance as quickly as possible.

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