Undelivered Reminders

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Casy Swank

• August 03, 2022 15:21

I am having trouble with random clients having "undelivered" coming up for their text reminders. It has been completely random because without fixing anything, it will work for their next appointment. But it has been happening enough that it is causing clients to miss appointments and without a notice that the messages aren't going through, I don't know they aren't getting messages until they don't show up for their appointments. 

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  Sara

  • August 03, 2022 18:15

  Hi Casy,

  Our team is currently monitoring a delay in automatic processes across our site, which include appointment reminder delivery and invoice creation. This means that some customers and clients may experience a delay in receiving appointment reminders and billing documents.

   

  In the meantime, our team will share real-time updates every 30 minutes directly on the SimplePractice Status page until this issue is resolved.

  We know how much you rely on SimplePractice, and we’re working to restore reliable feature performance as quickly as possible.

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