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Manual Reminder Emails Not Sending

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4 comments

  • Robin Millet

    I've had the same problem. I even tried sending the reminders through the app, which didn't work either.

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  • Mark D. Ratzlaff

    I (and my clients) are having the same issue today.  In addition, I've been getting client appointment reminders via the app this afternoon for sessions that happened this morning!

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  • Catherine Livingston

    Same here for all of the above. I cannot believe for the numerous threads about this, still no response from SP.

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  • Sara

    Hi everyone,

    Our team is currently monitoring a delay in automatic processes across our site, which include appointment reminder delivery and invoice creation. This means that some customers and clients may experience a delay in receiving appointment reminders and billing documents.

    In the meantime, our team will share real-time updates every 30 minutes directly on the SimplePractice Status page until this issue is resolved. We know how much you rely on SimplePractice, and we’re working to restore reliable feature performance as quickly as possible.

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