How Do I delete an accidental external card payment

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Latisha McCoy

• August 04, 2022 20:45

Hi,

I at first created an invoice that and clicked "external card" which was inaccurate. I then was able to delete the invoice. I charged the client's card, by just clicking "add payment" and then I clicked "stripe payment" and I sent over that invoice as paid. But I cannot delete the "external card" payment in my records. So it looks like she paid 2x's and she only paid once. I tried to delete the payment with the answer that was given, however, it didn't give the option to edit. 

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  Sara

  • August 05, 2022 18:07

  Hi Latisha,

  To delete an External Credit Card payment, go to the client's Overview page > Billing > filter by Transactions > Edit next to the payment > Delete payment.

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