Sending email to patient - {client_first_name} not populating correctly

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Jo Ann McCormick LPC, LLC

• August 05, 2022 22:26

I've been sending out new client emails to have them enter their portal. Almost every one of them calls me to tell me that their first name is not correct in the email body. I've double checked all my templates, and I've used the {client_first_name}. but it still doesn't seem to be populating correctly. Is this specific to our account? Or am I just using it wrong?

 

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  Sara

  • August 08, 2022 18:46

  Hi Jo Ann,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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