Client receives error message of "can't get access to your media" when trying to log on

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Gillian Finocan Kaag

• August 10, 2022 22:52

Hi Team, 

I have a client who has been using the same computer and chrome website for months for appointments but received an error message today indicating "can't get access to your media" and all of her permission settings under media were set to the "allow" status.  Please let me know how I can help my client regain access to the platform for sessions.  

Thanks!

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  Sara

  • August 11, 2022 18:55

  Hi Gillian,

  I see that you were able to create a Help Request and will receive assistance with this. Additionally, this can typically be resolved by the user restarting their computer.

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