Clients are having issues sending messages to clinicians

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Accent Administration

• August 17, 2022 19:24

We've had a few folks reach out today about being unable to send messages to their clinician through the simple practice client portal.  I've tested it on my pretend client account and I am running into the same issue. A screenshot is below. As of sending, at 12:24 pm (PST) this is still the case and my message is listed as "sending".  

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  Sara

  • August 17, 2022 19:31

  Hi there,

  This is something that we are currently looking into and I see that you were able to create a Help Request to receive assistance with this.

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