When booking online, clients are not being shown available appointments, except for a small window of time, 1-4PM.

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Lisa Kaplan MFT

• August 24, 2022 17:19
• Edited

My client showed me a screenshot of their patient portal. They were not shown appointments which are available. I have set up an accountant for myself so that I can get a sense of the clients' experience. When I logged in, I found the same restrictions. 

I am concerned that clients who have tried to book online are coming across this same issue and giving up on me, and moving on to another therapist.

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• 

  Sara

  • August 24, 2022 18:47

  Hi Lisa,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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