Emergency Contact Received Appt Reminder

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Amy Moulton

• August 24, 2022 21:14

A client's emergency contact received an email reminder regarding the client's appointment. The client did not mistakenly list the emergency contact's email as theirs and the client did not receive either email or text reminder themselves (according to SP reports). The client is not a minor. While I have no concerns around client not receiving reminders if they choose not to, I am really concerned that the client's emergency contact was sent an email they never should have received and that it was automatically sent out. 

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  Sara

  • August 25, 2022 20:01

  Hi Amy,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this.

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