Inaccurate Credit Card Transaction

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Renae Peterson

• August 26, 2022 14:19

I processed a client payment for $200 but it's saying that I billed 2 separate transactions for $200 (one on a Stripe Card and one on and External Credit Card for the same date/service). Only one of the transactions went through, however (I am able to see and verify this on the payout report). However now this client has an inaccurate $200 credit. How do I fix this? I'm not sure how it even happened. Thanks!

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  Sara

  • August 29, 2022 19:26

  Hi Renae,

  The External Credit Card payment option is meant for when you charge the client's credit card outside of SimplePractice. In order to remove the $200 credit, go to the client's Overview page > Billing > filter by Transactions > Edit next to the External Credit Card payment > Delete payment.

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