Video Lag

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Elizabeth McGinnis

• August 26, 2022 18:02

All week I have had constant and persistent video lag from my video. I have tried closing and restarting my browser and my computer. I have checked my internet connection and it has been consistently good. I have tried other meeting platforms (Google Meet, Zoom, and Doxy) and they have worked flawlessly. The problem is with the Simple Practice platform. Please help.

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  Sara

  • August 29, 2022 19:30

  Hi Elizabeth,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to troubleshoot this with you.

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