System incredibly Slow

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Sarah Beaulieu

• August 27, 2022 22:54

Clients and I have been experiencing entire sessions with internet  ALL of August and critical work is causing intense frustration for clients.  I use telehealth with my therapist as well and she states the same in her caseload

I'm wondering if Simple Practice needs to up their server space for everyone as I checked my internet, and it was running at optimal speeds ie, 600 MBS and I had clients check theirs and we can determine it is a simple practice server issue. It is stating in our video that both sides are experiencing slow/weak connection when we are functioning well everywhere else. 

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  Sara

  • August 29, 2022 20:09

  Hi Sarah,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to troubleshoot this.

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