client canceling appointments through reminder text

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Eileen Martin

• August 29, 2022 18:13

I have had several client's tell me that they cancelled an appointment when they receive their reminder text or email, yet I do not receive any notification. How does this happen?

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  Sara

  • August 29, 2022 20:20

  Hi Elieen,

  You can check the status of a client’s upcoming appointment from 3 different places: the appointment flyout window on the Calendar, the client’s Overview page, or the Daily Agenda Email. If you did not see this canceled appointment in any of these place, I recommend creating a Help Request so that our Customer Success team can look into this.

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