Insurance Virtual Card Payment Splitting
I received an insurance payment via a virtual card that contained payments for two separate clients. The card only permits being used in a single transaction, so I had to complete the entire charge on one of the client's accounts, leaving her with a credit that is not in fact hers. I couldn't find a way to split the payment in Simple Practice. Any tips to remedy this issue?
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I recently came up with a fix for this type of issue. We only receive virtual payments from two insurance payers. Luckily, one of them is only for one client. However, our other payer has many clients. I ended up creating a 'Client' for my insurance payer "University of Utah". Below I will lis out the steps I took to charge the card, allocate the insurance payments, and balance my reconciliation sheet.
- Create a 'client' with your insurance payer name. ie: "Utah, University of"
- Enter your virtual credit card and run the entire payment listed on the card.
- Go to the "Insurance" tab -> "Add Insurance Payment"
- Select "Other" for type of payment, add "vCard *1234" as your reference number
- Proceed as normal until the entire payment has been allocated
- Once the payment has been allocated, return to your insurance 'client' account
- Once in your 'Billing' tab, set your filter to 'Paid' and select the payment you just allocated
- As directed in the help page "Processing a vCard or insurance credit card", select 'Refund'
- Within the Refund, make sure you select card type "External Card", then refund the full amount
After you complete alllll these steps lol, you should balance out with the payment now showing up in insurance payments instead of client payments, with money still intact via stripe. Hope this helps someone in the future!!
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