New "unallocated payment" nightmare as of 8/31

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Erin Jurich-Finney

• August 31, 2022 18:37

Not sure what has changed suddenly, but this new "unallocated payment" stuff is creating an absolute nightmare for my system. Can whatever Going through a multi-step process to deal with this new problem is creating a lot of extra work and stress for me. 

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  Sara

  • August 31, 2022 20:39

  Hi Erin,

  We have recently made some enhancements to our billing feature which have made this impact on your unallocated payments. I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look into this in your account and assist with resolving.

  I also recommend checking our this Help Center guide for more information on these changes: https://support.simplepractice.com/hc/en-us/articles/8497757602957-Navigating-client-payments?fbclid=IwAR1TUwG0Si3cujSwHloXu74Pa56-jFOrA3iI-zqo0o1tius9bBZhNEHU5I8

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