Billing feature and connecting to drop down features

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Lisa Fortino

• August 31, 2022 22:00

Simplepractics is not allowing me to bill as I normally do. The appointments under a client are not shoing up and the dropdown meud to bill is not working. What is happening?

 

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  Robin Abrams

  • September 01, 2022 03:05

  I have the same issue.  I assume this is a glitch with the updates today.  I hope this is addressed soon.  A help person suggested it was about clearing my cache but that did not make a difference.  I used the work around of going to the insurance tab and generating claims but that was very clunky.

   

   

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  Sara

  • September 01, 2022 16:40

  Hi everyone,

  We have recently made updates to our billing feature. I recommend checking out this Help Center guide for more information: https://support.simplepractice.com/hc/en-us/articles/8497757602957-Navigating-client-payments?fbclid=IwAR1TUwG0Si3cujSwHloXu74Pa56-jFOrA3iI-zqo0o1tius9bBZhNEHU5I8 or creating a Help Request top receive specific assistance with your issue. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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