Urgent Billing Issues
Answered
I have a serious issue regarding billing. My client was billed four times in two days, and billed for two different amounts. A couple weeks ago I had another client that was randomly billed a different amount but not multiple times. This is a very, very serious issue. I almost lost a client and if the relationship had not been well established with. one of my contractors we would have lost the client. It's creating trust issues and cash flow problems. The credit card company shut down her card and she was very much inconvenienced by this. Now I have to bill her outside of Simple Practice using Zelle which creates an admin headache for me. If this keeps happening and no one can rectify the problem it will seriously put me out of business. I'll need to use another platform. I've very, very disappointed in Simple Practices lack of response when I spoke with two customer service people. The failed to see the problem, and didn't escalate it. This is why I'm writing on the forum. Maybe I can get some support and they'll hear me if they see it posted on the board. It's a very big concern, there are bugs in the system that are not resolved. I hope I hear from someone, and I'm going to continue calling until I get a manager or director to hopefully listen to me. I should not have to spend hours of my time to try and rectify a serious software issue that Simple Practice should be prioritizing. It's really, really bad business.
Post is closed for comments.
Comments
2 comments