504 & System Errors -- Sept 6 2022

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Amy Moulton

• September 06, 2022 15:11

I am currently not able to access SP. The initial issue occurred from my calendar page and began by showing no appointments at all. I logged out, logged back in. I closed the entire window and reopened it. Initially I was able to see my calendar and appointments again (in Week setting), however when I tried to interact with an appointment, nothing showed up. I refreshed the page, received a "504 Gateway Time-Out" and then the below error message (image included for ease of reference). I have no similar issues on any other site, so I do not believe it is an error on my end. SimplePractice Status page shows no errors. I really need help as quickly as possible.

Thank you.

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  Kat Devereaux

  • September 06, 2022 15:13

  I am having the same gateway error message on various browsers and no connection the app

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  Amy Moulton

  • September 06, 2022 15:15

  Aw, man, that probably means some kind of server issues on their end. Hopefully it's a quick fix!

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  Jacqueline Lubovich

  • September 06, 2022 15:20

  I also am having the same issues. Even when I tried to enter my virtual session via my phone, it would let me in then log me out. From what my client said, they had some tricky connection issues getting into the virtual session but they were able to. I got kicked out from my phone log in twice. 

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  Rayna Jenks

  • September 06, 2022 15:28

  I am having the same issue.  I was using Safari as I always do, and thought maybe switching browsers would help.  I switched to Chrome and I was able to get in to simple practice but it is very slow; some of the links are not working.  I checked my internet connection and it is working fine. 

  Very frustrating.  I will have to see my clients using Zoom or Facetime and can't do my billing and insurance verification work this morning.  

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  Tali Boots PLLC

  • September 06, 2022 15:39

  I'm having issues too. Not loading notes, my calendar, my colleague said her video isn't working. Hoping to get this resolved soon. I guess I'm over to google meet up till then. 

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  Sarah Meharg

  • September 06, 2022 15:50

  I’m having the same problem. I looked for an announcement in the facebook group and on twitter but didn’t see anything. Also tried to post in the FB group but it hasn’t been approved yet by the moderator.

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  Jennifer J. Allran

  • September 06, 2022 16:09

  I cannot access the system at all, and neither can patients. The lack of communication from Simple Practice is very unprofessional.

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  Jill Flowers

  • September 06, 2022 17:18

  I'm getting the same issues.  And also I submitted a HELP DESK ticket on another matter six days ago and no one has responded.

   

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  Sara

  • September 06, 2022 20:50

  Hi everyone,

  We were experiencing a connectivity error with our server. This issue has since been resolved. I recommend clearing your cache and logging in again to see if that resolves the issue.

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