I am billing through a 3rd party biller with Alma. I have been trying to add insurance payments manually in the client record, but have not been successful. I add the payment from the client page, with the correct date and payment, but it does not add the payment and it still has the total balance due from insurance. Is this because I do not bill through Simple Practice? I am not sure how to indicate insurance payments in the system, please help!
Liz Kelly, LCSW
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