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HSA cards declining for "your card does not support this purchase"



1 comment

  • Sara

    Hi Callie,

    Just because an account is enabled to accept HSA or FSA payments, that doesn’t guarantee a card won’t still be declined. Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card. With HSA/FSA cards, cards are often declined due to either insufficient funds or due to certain usage rules put in place by the card issuer.

    To gain clarification on why a client's FSA/HSA card was declined and to receive assistance, your client will need to reach out to their card issuer directly.

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